Action description:
To enable regional and remote customers to access government services without needing to travel long distances to visit a service centre. At an Agent and an Access Point, customers can use self-service equipment including phones, free Wi-Fi and internet enabled self-service terminals with a scanning capability to upload documents. Additionally, Agents provide supported assistance for customers to register and access digital services to engage with government.
Priority reform:
Priority Reform One
Outcome:
Outcome 17
Status:
Existing
Is this Indigenous specific?:
Yes
Indicators:
Proportion of Aboriginal and Torres Strait Islander people using internet to access government services for private purposes (e.g. health services/ taxation/ bill payments/ social security payments)
Responsible Ministers:
Minister for Government Services
Minister for the National Disability Insurance Scheme
Resourcing:
$7.0 million
Delivery timeframe:
Completed 30 June 2023
Agency:
Services Australia