Getting in touch with us
Helping you connect
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 1300 362 072
- Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
- Internet Relay users connect to the National Relay Service then ask for 1300 362 072
General enquiries
The NIAA will respond to your enquiries during business hours (9:00 am to 5:00 pm AEST/AEDST Monday to Friday).
For National Office (Canberra) switchboard: 02 6271 5111
Contact a NIAA Regional Office toll-free: 1800 079 098. This toll-free number will automatically connect you to the nearest NIAA regional office from the location you are calling.
Or contact NIAA using the online contact form below.
Media enquiries
Email: media@niaa.gov.au
Website enquiries
For enquiries or comments about our website use the contact form below.
To email NIAA officers use: firstname.lastname@niaa.gov.au as the email format.
To email Regional Office staff use: firstname.lastname@niaa.gov.au as the email format.
More information including senior staff contacts is available on the Government Online Directory.
Feedback and complaints
For complaints regarding the operations of the National Indigenous Australians Agency please use the Complaints page.
For complaints regarding a procurement process undertaken by the National Indigenous Australians Agency, please refer to the Procurement Related Complaints page.
For information relating to Public Interest Certificates issued by the National Indigenous Australians Agency, please refer to the Public Interest Certificates page.
For information relating to submitting a public interest disclosure please refer to the Public Interest Disclosure page.
Compensation for Detriment Caused by Defective Administration (CDDA Scheme)
To apply for compensation for detriment caused by defective administration (CDDA) to the National Indigenous Australian Agency, complete the CDDA claim form and attach all relevant documentation to support your claim.
You can either mail, or email your claim to us, at the address or email contained on the front page of the form:
Chief Executive Officer
National Indigenous Australian Agency
Charles Perkins House 16 Bowes Place
Phillip ACT 2606 GPO Box 2191
Canberra ACT 2601
For further information on the CDDA Scheme and to submit a claim for compensation under this scheme please refer to Applying for Compensation for Detriment Caused by Defective Administration.
NIAA ABN and addresses
ABN: 30 429 895 164
Postal address
National Indigenous Australians Agency
PO Box 2191
Canberra ACT 2600
Street address
National Indigenous Australians Agency
Charles Perkins House
16 Bowes Place
Woden ACT 2606
Australia
Regional Offices
Contact a NIAA Regional Office toll-free: 1800 079 098. This toll-free number will automatically connect you to the nearest NIAA regional office from the location you are calling.
View all regional office addresses.
Territories Stolen Generations Redress Scheme
Phone our Territories Stolen Generations Redress Scheme line toll free: 1800 566 111
Email: help@territoriesredress.gov.au
Write: Territories Stolen Generation Redress Scheme, Reply Paid 83394, Canberra GPO ACT 2601
More information about the Scheme is available on the Territories Stolen Generations Redress Scheme.
This subject may be very hard to read or talk about. It may bring up difficult feelings and memories. 24/7 Support Services are available.
Fraud reporting
The NIAA has zero tolerance for fraudulent and corrupt behaviour. We take all allegations of fraud seriously.
To find out more, our Fraud and Corruption Control System shows how we prevent, detect and respond to fraud and corruption.
To report suspected fraud or corrupt behaviour, we encourage you to:
- contact us by phone on (02) 6152 3020
- send an email to the Fraud helpdesk at fraud@niaa.gov.au
- contact us by mail:
Fraud Control Officer
National Indigenous Australians Agency
PO Box 2191
Canberra ACT 2600
Freedom of Information
All Freedom of Information (FOI) enquiries and requests can be directed to our FOI Officer.
Email: foi@niaa.gov.au
Graduate Program
For information on the NIAA Graduate Program contact:
Email: Entrylevelprograms@niaa.gov.au
Phone: 6215 1000
See: Graduate Program
Contact form
Use this form for feedback or an enquiry.