This Privacy Notice explains how NIAA uses your personal information when you interact with us online.
More information about privacy and personal information is available in our Privacy Policy.
How we collect personal information
We collect personal information in many ways, including when you:
- visit this website
- contact us through our online forms or email us
- use social media to communicate with us or to view information we post, and
- subscribe to our newsletter or updates.
Clickstream data
When you visit this website, we collect information about your visit. This helps us see which parts of the website are most and least visited. This helps us improve your experience. The information we collect includes:
- your server address
- your operating system
- the domain name (for example .com, .gov)
- the date and time you visit the site
- the pages you looked at and the documents you downloaded
- the site you visited before ours
- the type of browser you use.
Data analytics and service improvement
We use a tool called Google Analytics to see how you use our website. This helps us improve the site by learning how it is used in different ways. We use this information to:
- find out when our systems aren’t working as expected
- understand your needs and what’s hard to use
- make our services easier to use
- work well with different browsers and devices
- make our content better for you
- create helpful information for you, and
- help you better when you contact us.
Google Analytics sends data about website traffic to Google servers in the USA, Google Analytics does not identify individual users. It also does not associate your Internet Protocol (IP) address with any other data held by Google. We use the Google Analytics reports to understand website traffic and webpage usage.
When you use our website, Google handles your information according to Google's Privacy Policy. If you don’t want Google Analytics to collect your information, you can:
- turn off or refuse cookies
- turn off JavaScript, or
- use Google’s opt-out service.
We may also use other third party analytics tools. We use these tools to improve our communications with you and the public.
The types of information we may collect from third party analytic tools includes:
- your IP address
- your browser and operating system (for example Chrome)
- the date and time you visit the website
- pages visited, mouse clicks and documents downloaded from our websites
- device type, model, screen size and orientation
- language and geographic location (city/country) preferences (if enabled)
- demographics, for example age bracket and gender
- information about the things you like, shown by what you do on the internet
- fields you’ve entered information into (such as search terms)
- how long it took to do certain tasks
- how you move through pages
- information about the website or link that sent you to the NIAA’s website (if applicable).
How we use cookies
We use cookies to enhance your experience on our website. Cookies are small pieces of data stored on your device that helps the website remember your preferences, and make it easier to use. They allow us to understand how different people use our site, so we can continue to improve it.
Some browsers let you choose whether to accept cookies or not. You can stop cookies from being saved on your computer by setting your browser to ‘reject all cookies’.
We also use other websites including social platforms like Facebook or LinkedIn to share information about our work. These websites may send their own cookies to your computer. We do not control these cookies. You can check those websites for more information about their cookies.
Contacting us
When you contact us online (using email or this website) we may ask you for some personal information. We collect this information for the purpose which you provide it to us for. For example, if you ask a question, we will collect your contact information so we can reply to your request. If you don’t provide us with your personal information, we may not be able to respond.
Sometimes a different government agency will be better able to respond to you. If this is the case, we may share your personal information with them so they can provide you with a response.
Subscription services
When you subscribe to a service on this website, we collect your personal information. We do this to provide you with the subscription service.
We use a company called Campaign Monitor to provide services related to your subscription. This means we share your personal information with them. We may also use their tools to improve how we communicate with you. Campaign Monitor follows its own Privacy Policy when handling your information.
Servers in the USA host Campaign Monitor’s website and subscription services. This means that Campaign Monitor may store your personal information in the USA (and other countries). If this is the case, the privacy laws of the relevant country may apply to your personal information.
If you choose not to provide your personal information, we may not be able to provide the subscription service to you. If you do not want to subscribe, but still wish to access the service, you can contact the email listed in the subscription information. You can ask to access a newsletter or update in a different format.
Social media
We use social media platforms like Facebook, Instagram, and LinkedIn to communicate with the public about our work. When you communicate with us on these platforms, we may collect your personal information. This is to engage with and understand community views.
Digital platforms use your personal information for their own purposes. These services have their own privacy policies. You can find these privacy policies on their websites.
Our social media page has guidelines about how we manage NIAA’s social media accounts.
Linking to external websites
Our website may contain links to other websites. We are not responsible for the content and privacy practices of those websites. We encourage you to review the privacy policies of any external websites you visit.
Disclosing personal information
The NIAA may share your personal information where:
- it is for the same reason you provided us the information,
- you consent to disclosing your information for a different purpose, or
- we're required or allowed by law to disclose your information for that purpose.
We may share your personal information with recipients in other countries when we:
- publish reports, photos, videos, and/or social media posts online
- use third party companies that store data in other countries, such as Slido
- send a communication to someone using a service that stores data in other countries, like an email account
Privacy Policy
The NIAA’s Privacy Policy explains:
- what we do with your personal information
- how you can get a copy of or correct your personal information
- who to contact for privacy questions or complaint, and
- what we do with privacy complaints.
To find out more about what the NIAA does with your personal information, you can contact:
The Privacy Officer
National Indigenous Australians Agency
PO Box 2191
CANBERRA ACT 2600
Phone: 02 6152 3080
Email: privacy@niaa.gov.au