From Monday 19 October 2020, all CDP Regions will resume full CDP servicing arrangements.
This means CDP providers will offer job seekers face-to-face appointments and services consistent with advice of health authorities and any state, territory or local community travel restrictions. CDP providers will continue to tailor their support by offering services online and/or over the phone where required to suit individual job seeker circumstances.
The resumption of full CDP servicing will include the reintroduction of job seeker mutual obligation requirements.
CDP job seekers are required to report their income (including nil income) to Services Australia (Centrelink). For more information see: How to report and manage your payment.
Information for CDP job seekers
From Monday 19 October 2020, CDP providers will resume full CDP servicing; this includes job seeker mutual obligation requirements.
Job seekers should:
- attend appointments and activities with their CDP provider to meet their requirements and update their job plan to access a range of assistance, such as preparing resumes and job applications, referral to jobs and relevant support services.
- contact their CDP provider if unwell or required to self-isolate and NOT attend face-to-face appointments or activities.
Job seekers will continue to be able to seek a temporary exemption from mutual obligation requirements from Services Australia (Centrelink) for relevant circumstances, including cultural and health reasons.
For more information contact your CDP provider.
Information for providers
CDP providers should stay up to date with the advice and directions of health authorities in the regions they service. Delivery of CDP services must continue to follow advice published by the Australian Government Department of Health, Safe Work Australia, and by relevant state or territory health authorities.
From Monday 19 October 2020, all CDP providers will resume full CDP servicing.
Things you can do during full servicing:
- Re-engage with existing job seekers and engage with new job seekers.
- Offer face-to-face services and group activities in line with health advice and risk assessments.
- Update and create new job plans, making sure Job Seeker Classification Instrument (JSCI) and Employment Services Assessment (ESAt) are current (where possible).
- Update attendance results against scheduled activities, including using DNAD where required.
- When re-engaging with job seekers, only use compliance actions as a last resort.
- Advise job seekers not to attend face-to-face servicing if they are unwell.
- Develop COVID-19 safe work plans.
- Engage with local employers, communities and host organisations about local labour markets and community needs and aspirations.
Things you cannot do during full servicing:
- Do not apply a compliance event in a job seeker’s diary if they are unwell or required to self-isolate.
- Do not develop or offer activities that contravene health advice or biosecurity directives.
CDP providers should continue to work with job seekers, communities and local employers to review face-to-face activities and seek to develop new opportunities tailored to the community and local workforce needs.
If a job seeker is unwell or is required to self-isolate, they should self-isolate and NOT attend any face-to-face servicing and seek medical advice. Providers should advise job seekers accordingly and not take compliance action.