The National Indigenous Australians Agency (NIAA) aims to provide consistent and quality services to the Australian community through our staff and service providers and make every effort to improve our services. Offering feedback, making a complaint, or raising concerns can help NIAA improve its services.
The NIAA welcomes feedback about its operations and funded services and is committed to ensuring its management of complaints is: fair, accessible, responsive, efficient and integrated.
You can leave feedback, make a complaint or raise concerns:
- on the form on this page
- by phone: (02) 6152 3050
- by email: complaints@niaa.gov.au
- by letter: Complaints
National Indigenous Australians Agency
PO Box 2191
Canberra ACT 2600
Submit webform
Advice on lodging a complaint to NIAA
Think of what you want to complain about and what you think should be done to fix it.
Include in your complaint the main facts, in a logical order:
- your contact information
- relevant dates and times
- description of the complaint
Attach relevant documentation.
Identify what outcome you would like from lodging the complaint.
There are no adverse repercussions for making a complaint. You won’t get into trouble if you complain.
We deal with complaints impartially, confidentially and with appropriate empathy. We want to help resolve your complaint and we will keep your information safe and treat you fairly.
We will ask you if we can share your information to investigate a complaint before we do.
We will try to resolve complaints as quickly as possible. We will get back to you as soon as we can.
We are open about the process and will advise complainants of progress. We will contact you and let you know where we are up to in dealing with your complaint.
Making a complaint to NIAA
Complaints may be made verbally or in writing.
You can make a complaint:
- on the form on this page
- by phone: (02) 6152 3050
- by email: complaints@niaa.gov.au
- by letter: Complaints
National Indigenous Australians Agency
PO Box 2191
Canberra ACT 2600
Services available to assist you with providing feedback, making a complaint or raising concerns:
- If you require assistance in a language other than English, you can contact us through the Translating and Interpreter Service (TIS) on 131 450.
- If you are deaf or have a hearing or speech impairment (TTY user), you can contact us through the National Relay Service (NRS) on 133 677, then ask for +61 2 6152 3050.
- Voice Relay users can phone 1300 555 727, then ask for +61 2 6152 3050.
- NRS Chat users can connect through the NRS Chat app or phone 1300 553 467, then ask for +61 2 6152 3050.
- NRS Captions users can connect through the NRS Chat app or phone 1300 018 342, then ask for +61 2 6152 3050.
- SMS Relay (text and listen) users can phone 133 677, then ask for +61 2 6152 3050.