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Youpla Support Program

Beware of potential scams relating to the Youpla Support Program. You will not be required to pay money to access this Program. You can find out more about identifying and reporting scams at scamwatch.gov.au.

The Youpla Group also called the Aboriginal Community Benefit Fund (ACBF) sold funeral insurance policies to First Nations people. Many people called these Youpla funeral funds.

When Youpla collapsed in March 2022, many people could no longer pay for Sorry Business.

From 1 July 2024, the Australian Government will provide resolution payments through the Youpla Support Program.

 

Eligibility

If you paid money for a Youpla funeral fund any time on or after 1 August 2015, you may be able to get a resolution payment.
You can find out if you are able to get a payment after 1 July 2024.

You won’t need to provide us with any information. The Government will figure out your resolution payment using the information already collected by Youpla Group and share your information with Services Australia.

Your eligibility cannot be assessed before 1 July 2024.

 

Resolution payments

The resolution payment will be 60 per cent of the money you paid for the Youpla funeral fund, up to the benefit limit.

The benefit limit is the amount of money on your Youpla funeral fund certificate. This is how much money Youpla was meant to pay if the Youpla member passed away.

Example 1:

Charlie paid $10,000 for a Youpla Group fund for himself from 2010-2016. The benefit limit was $8,000. This is the money Youpla was meant to pay if Charlie passed away. Charlie has not already received any money yet from Youpla, or from the Government for this policy.

The Government figures out that 60 per cent of what Charlie paid for his Youpla Group fund:

$10,000 x 0.6 (or 60%) = $6,000

Because Charlie’s benefit limit is more than this, Charlie’s resolution payment is $6,000.

Example 2:

Beth paid $10,000 for a Youpla Group fund for herself from 2002 to 2020. The benefit limit was $4,000. This is the money Youpla was meant to pay if Beth passed away. Beth has not already received any money yet from Youpla, or from the Government for this policy.

The Government figures out that 60 per cent of what Beth paid for her Youpla Group fund:

$10,000 x 0.6 (or 60%) = $6,000.

Because Beth’s benefit limit is less than this, Beth’s resolution payment is $4,000.

 

The Government will figure out your resolution payment using the information already collected by Youpla Group. You won't need to provide any other information.

 

Funeral bond or cash payment

If you can get a resolution payment of $1000 or more, you can choose between a funeral bond or a lump sum payment.

A funeral bond is like a savings account. Money that goes into a funeral bond can only be used to pay for a funeral. The money that goes into a funeral bond can't be taken out earlier. The company that provides the funeral bond will be regulated by Government to keep it as safe as possible.

If you do not want a funeral bond, you can ask for a lump sum payment instead.

Resolution payments of less than $1000 can only be received as a lump sum payment.

If you are eligible for a resolution payment of $1000 or more, you can also access a dedicated financial counselling service. The financial counsellor will explain the funeral bond and the lump sum payment and give you information to help you decide.

 

Need help

If a loved one passes away before 1 July 2024 the family can contact the Youpla Group Funeral Benefits Program on 1800 296 989. The person who passed away must have had a Youpla Group fund membership that was active any time on or after 1 April 2020. For more information visit: treasury.gov.au/youpla.

What will happen from 1 July 2024?

Wait to be contacted by Services Australia.

From July 2024, Services Australia will start calling eligible former ACBF/Youpla members over the phone with more information about the payment. 
Services Australia will match:

  • information provided by the National Indigenous Australians Agency about you; and 
  • information in your Centrelink record. 

Services Australia will then use information in your Centrelink record to contact you (if you are eligible) to discuss the resolution payment.

If you can get a resolution payment of $1000 or more, as part of this call, Services Australia will offer you a referral to a dedicated financial counselling service. We encourage you to take up this offer. The financial counsellor can explain the payment options and give you information to help you decide which option is best for you.

Services Australia will send a pre-call SMS immediately prior to making the phone call. In the meantime, please ensure that all your Centrelink contact details are up to date.

If you do not want Services Australia to use information from your Centrelink customer record for the purpose of contacting you, please contact Services Australia before 5 July 2024.  This will not affect your ability to receive a resolution payment under the Program.

Further information is available on the Services Australia Youpla Support Program webpage. 

Applications for the Youpla Support Program will close on 30 June 2026.

Factsheet

Media Release

More support

13YARN

13YARN is a crisis support line for First Nations people who are feeling overwhelmed or having difficulty coping.

13YARN offers a confidential one-on-one yarning opportunity with a Lifeline-trained First Nations Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week.

You can call 13YARN on 13 92 76.

Stay in contact

If you want more information, we can send you updates as they occur.

Add your details below if you would like to get updates by email.

For more information about how the National Indigenous Australians Agency (NIAA) protects your personal information, read our Privacy Policy (opens in a new window) or contact privacy@niaa.gov.au.

Consent to record information in Campaign Monitor

The NIAA will use your personal information in this form to provide you with email updates about the Youpla Support Program.

Providing the requested information is your choice. If you choose not to provide us with your email address, we will not be able to a send you updates.

If you choose to receive our updates:

  • NIAA will provide your personal information to the third party service provider, Campaign Monitor, for the purposes of sending emails and other related communications to you.
  • Campaign Monitor is an overseas multinational entity. They will send and store your information on overseas servers. Australia’s Privacy Act 1988 may not protect your information. You may not be able to seek redress under it.
  • You can find out more about how personal information is handled by Campaign Monitor in their Privacy Notice and Terms of Use.

You can unsubscribe from our updates at any time by replying Unsubscribe to our updates.

By selecting “I agree to be emailed” below you agree to your information being recorded in the Campaign Monitor system.

If you need more information, you can email youpla@niaa.gov.au.

Post option for updates

If you can’t receive emails, you can call your local NIAA Regional Office on 1800 079 098.

We will then send them updates about the program in the post. 
 

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